All Kosataga products are handwoven using 100% organic fibres and threads which are delicate and require proper care. Since handcrafting intricate designs and motifs take a lot of effort and time, we only keep limited stock of our products at a given time. That is why we only accept returns in special circumstances, when it’s absolutely necessary. Having said that, we rarely receive any return request and we promise to provide the best Kosataga experience to our customers. 

  • What is the return policy? 
  • All our products are carefully handcrafted by experienced artisans and go through strict quality control before shipping. However, there may be a one-off case where a defective product is received by the customer. In such cases, you can place an exchange or return request within 48 hours of receiving the product.The request will be initiated immediately and money will be refunded back to your account after the package has been shipped back to and received by Kosataga. 

    We never compromise on quality and assure you of a great shopping experience with us. 

  • Can we cancel/return made on order products?
    Made on order products take 2-3 weeks to complete and our artisans start the weaving process as soon as you make the purchase on our website. Since the fabric for these products is very delicate and their handweaving takes a lot of time and effort to complete, these orders can only be cancelled within 24 hours of making the purchase. Please note that these products cannot be returned and the cancel request will not be applicable after 24 hours of making the purchase.

  • How will I receive the refund for a product whose return/cancellation has been accepted?
  • In case of a valid return/cancellation, the refund will be directed back to the source from which you made the payment. 

  • Can I cancel my order before receiving the product?
  • Since products purchased from us are shipped within 2-3 days of placing the order, you can only cancel the order within 24 hours of making the purchase. We won’t be able to accept any return after the 24 hour period of making the purchase.

  • What to do if I have received a defective product?
  • All our products are carefully handcrafted by experienced artisans and go through strict quality control before shipping. However, there may be a one-off case where a defective product is received by the customer. In such cases, you can place an exchange/return request and send the picture of the defect on contact@kosataga.com within 48 hours of receiving the product. The request will be initiated immediately and money will be refunded back to your account after the package has been shipped back to and received by Kosataga. 

    Please note that the product being returned/exchanged must be unused and shipped back to us in original condition with tags intact. 

  • What to do if the product is damaged in transit?
  • If the product appears to have been damaged in transit, please write back to us on contact@kosataga.com within 48 hours of receiving the product.