Shipping & Returns
All Kosataga products are handwoven using 100% organic fibers and threads which are delicate and require proper care. Since handcrafting intricate designs and motifs take a lot of effort and time, we only keep limited stock of our products at a given time. That is why we only accept returns in special circumstances, when it’s absolutely necessary. Having said that, we rarely receive any return request and we promise to provide the best Kosataga experience to our customers.
We provide free shipping all over India with no minimum order. For International
shipping, free delivery is applicable on orders above INR 27,000/-
All our products are carefully handcrafted by experienced artisans and go through strict quality control before shipping. However, there may be a one-off case where a defective product is received by the customer. In such cases, you can place an exchange or return request within 48 hours of receiving the product (We do not accept return or exchange if the product is customized as per your need or request). The request will be initiated immediately and refund will be initiated back to your account after the package has been shipped back to and received by Kosataga, the refunded amount will reflect in your account in 5-7 business days. In case it doesn't please contact your bank.
We never compromise on quality and assure you of a great shopping experience with us.
Made on order products take 2-3 weeks to complete and our artisans start the weaving process as soon as you make the purchase on our website. Since the fabric for these products is very delicate and their handweaving takes a lot of time and effort to complete, these orders can only be cancelled within 24 hours of making the purchase. Please note that these products cannot be returned and the cancel request will not be applicable after 24 hours of making the purchase.
In case of a valid return/cancellation, the refund will be directed back to the source from which you made the payment.
Since products purchased from us are shipped within 2-3 days of placing the order, you can only cancel the order within 24 hours of making the purchase. We won’t be able to accept any return after the 24 hour period of making the purchase.
All our products are carefully handcrafted by experienced artisans and go through strict quality control before shipping. However, there may be a one-off case where a defective product is received by the customer. In such cases, you can place an exchange/return request and send the picture of the defect on firstname.lastname@example.org within 48 hours of receiving the product. The request will be initiated immediately and money will be refunded back to your account after the package has been shipped back to and received by Kosataga.
Please note that the product being returned/exchanged must be unused and shipped back to us in original condition with tags intact.
Once you place a COD order, we will confirm the address and other important details over a telephonic conversation on your registered phone number.
Failing to do so might lead to cancellation of order.
The package will be handed over once you make the payment to our delivery partner. Please note that the package cannot be opened before the full payment.
Cash on delivery charges are non refundable once the product is dispatched from our end.
In case you want to return the product, you are requested to raise a return request with us. The amount will be refunded in the form of Kosataga Credits/Coupon Code which can be used to make the next purchase with us.
Please note that we currently do not accept returns for International Orders. Incase you want to return your order, the customer will have to ship it back to us at their own expense. This is only applicable for International Orders.